Satisfying Consumer Needs by Considering Quality Parameters, M.Sc. Thesis Sharif University of Technology ; Mahlooji, Hashem (Supervisor)
Abstract
In many cases even high-quality products cannot satisfy the customer needs and this leads to having a lower share of the market. To achieve this purpose, customer satisfaction and robust design are regarded simultaneously to achieve a better quality. Balance Score Card (BSC) is proposed as a technique that could potentially has a great improvement effect on customer satisfaction. Moreover, with a non-linear programming (NLP), a novel method for integrating RSM and BSC have been proposed to accede robustness in design. The opinions of the customers are regarded in every system design, parameter design and tolerance design. To validate the applicability of the proposed approach, the approach...
Cataloging briefSatisfying Consumer Needs by Considering Quality Parameters, M.Sc. Thesis Sharif University of Technology ; Mahlooji, Hashem (Supervisor)
Abstract
In many cases even high-quality products cannot satisfy the customer needs and this leads to having a lower share of the market. To achieve this purpose, customer satisfaction and robust design are regarded simultaneously to achieve a better quality. Balance Score Card (BSC) is proposed as a technique that could potentially has a great improvement effect on customer satisfaction. Moreover, with a non-linear programming (NLP), a novel method for integrating RSM and BSC have been proposed to accede robustness in design. The opinions of the customers are regarded in every system design, parameter design and tolerance design. To validate the applicability of the proposed approach, the approach...
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